CruzTools Spring Hook

We supply parts and accessories worldwide. We look to stock as many products as we possibly can here with us at our workshop, but with approximately one thousand products listed on the website, it’s impossible for us to have absolutely everything on the shelf. We rely on both the manufacturers and UK suppliers to source the items that we don’t carry, and with each of these options there is an associated lead time - you can see the details of these lead times here. If you require a part for a specific deadline then please contact us beforehand.

We subsidise all shipping costs which means that we are unable to offer any discounts when it comes to shipping. In an event of an order being too large to use our regular courier services, we withhold the right to request an additional payment to be made before sourcing your parts. This will always be done before your order is ready to ship and you will have the opportunity to reject this order at this time.

In an event that your order is not as you were expecting please email us at piercitycustom@gmail.com

We accept returns so long as all items are in a fully resalable condition and are not fitted. In event of any warranty claims or damaged items being received, we will need to speak to the manufacturer or courier before processing any claims. We do not cover the cost of return shipping outside of the UK.

We are happy to cancel standard orders (not special order items) if you change your mind before your order has shipped. However, we reserve the right to charge a restocking fee of 5% of your order to cover the website handling fees that we are charged by Shopify.

Since January 1st 2021 ("Brexit") we have amended the way that we price and ship orders. We charge VAT within the UK at the local rate. Any purchases outside of the UK may receive a local customs charge. We operate and ship under the Delivered At Place (DAP), also called delivered duty unpaid (DDU), terms. This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. Please be aware of this when ordering. You will need to consult your local customs regulations to see what the possible customs charges may be as they vary from country to country.

We look to stock as many products as we possibly can here with us at our workshop, but with approximately one thousand products listed on the website, it’s impossible for us to have absolutely everything on the shelf. We rely on both the manufacturers and UK suppliers to source the items that we don’t carry, and with each of these options there is an associated lead time – you can find details of these expected lead times HERE.